Privacy Policy

1. Information We Collect

We collect only the information reasonably necessary to respond to customer inquiries, provide locksmith services, operate our website, and understand how our website is used.

Information You Provide

When you request a callback or contact us directly, you may provide:

• Your name
• Your phone number
• Information you voluntarily provide about the locksmith service you need

You may also provide additional information when communicating with us by phone or through other contact methods.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website or source
• Approximate geographic information derived from your IP address
• Date and time of visits
• Interactions with our website

We may use Google Analytics and Google Ads conversion tracking to collect and analyze this information.

2. How We Use Information

We may use information collected through the website to:

• Respond to callback requests and customer inquiries
• Contact you regarding a locksmith service you requested
• Provide and coordinate locksmith services
• Operate and maintain our website
• Understand how visitors use our website
• Measure website performance and advertising effectiveness
• Measure conversions from Google Ads
• Improve our website and services
• Detect or prevent misuse, fraud, or security issues
• Comply with applicable legal obligations

We do not use callback information to send promotional SMS messages or marketing emails.

3. Callback Requests

If you submit your name and phone number through our callback form, Mike's Locksmith LLC uses that information to contact you regarding your request.

Callback requests are handled directly by Mike's Locksmith LLC. We do not sell callback requests or transfer them to other locksmith companies or dispatch services for fulfillment.

Submitting a callback request does not guarantee service availability or a specific response time.

4. Google Analytics and Google Ads

We may use Google Analytics to understand how visitors interact with our website and Google Ads conversion tracking to measure the effectiveness of our advertising.

These services may use cookies or similar technologies to collect information about your device and interactions with our website.

Google may process information collected through these technologies in accordance with Google's own privacy policies and terms.

Where required by applicable law, we will use appropriate mechanisms for obtaining consent before using non-essential cookies or similar technologies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, analytics, advertising measurement, and performance monitoring.

Cookies are small files or pieces of information stored on or associated with your device.

Depending on your browser, you may be able to block, delete, or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality or our ability to measure website usage accurately.

6. How We Share Information

Mike's Locksmith LLC does not sell your personal information.

We do not sell or transfer customer leads to other locksmith businesses or dispatch companies for fulfillment.

We may allow limited information to be processed by service providers that help us operate and measure our website, such as website hosting providers, analytics providers, and advertising measurement services such as Google.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of Mike's Locksmith LLC, our customers, or others
• Investigate fraud, misuse, or security incidents

Service providers may process information only as necessary to provide their respective services, subject to their applicable terms and privacy practices.

7. Payment Information

Our website does not collect or process credit card or other payment card information.

Payment for locksmith services is handled separately from the website after services are provided.

Any payment information used during an in-person or otherwise separate payment transaction is not collected through the callback form on this website.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to customer requests, providing services, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative and technical measures intended to protect information collected through our website.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

10. Your Privacy Choices

You may contact us to ask questions about personal information you have provided to Mike's Locksmith LLC or to request that we update or delete information, subject to applicable legal requirements and legitimate business recordkeeping needs.

You may also control certain cookies and tracking technologies through your browser settings and, where available, applicable Google privacy and advertising controls.

11. Children's Privacy

Our website and locksmith services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 through this website. If we learn that such information has been collected, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including Google Maps, WhatsApp, Telegram, or other external services.

Mike's Locksmith LLC does not control the privacy practices of third-party websites and services. Your use of those services is subject to their respective privacy policies and terms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or how Mike's Locksmith LLC handles information, you may contact us at:

Mike's Locksmith LLC is a mobile locksmith service and does not operate a physical customer-facing store.